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Maison Radical inc.
ClicNature.com
The Natural Products Store of  the Internet
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Return & Refund Policy

At ClicNature.com we understand that it is possible to buy a product by mistake. 

For this reason we will refund without hesitation any product that you will return to us,
( in its original packaging and in perfect condition ), within 30 days
of the time of purchase.

A product in perfect condition is a product that can be resold
 because it is still in its original packaging and has not been opened.

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At ClicNature.com , a return is as easy as 1,2,3 !
  1. Put in a box the product(s) to be returned (in its original packaging).
  2. Join a copy of your invoice indicating clearly the product(s) being returned.
  3. Send the box to:
Maison Radical inc.
Div. ClicNature.com
518 Josephine Doherty, Sherbrooke, Quebec,
Canada J1L 3B7
Herbasanté
The same day we receive your return, a credit for the value of the returned product(s)
"
Less the Non-refundable fees indicated below" will be issued to your credit card
or a refund cheque will be sent to you (if the original purchase was paid by cheque).
What happens if I decideto cancelled my order in the first 24 hours?
Firm'N GRO

Advise us immediately by email with your transaction number at info@maisonradical.ca

1. If the order isn’t already gone, your order will be cancelled. A refund will be apply on your credit card.

2. If the package has been already ship, it will be manage like you got out of a store with your product. You have to return it to us. The transport fees that we had to pay to ship the product will not be refundable. The transactions fees charged by InternetSecure has indicated below will not be refundable.

Non-refundable fees by InternetSecure:

· 4% of the total of the transaction.(Credit card)

· +0.90$ for the 2 transactions (buy & refund).

· +2.00$ for the refund management from InternetSecure.

Example: If you buy merchandise for 100$. There’s a credit fees of 4% (= 4.00$). There is a transaction fee of 0.45$ for each transaction. This means that we have to add another transaction for de refund, 0.90$. Additional to this, InternetSecure charge 2.00$ for each refund. When you add all those non-refundable fees you have a total of 6.90$ on a transaction of 100.00$. (Don’t forget that the real fees for the transport are not refundable too.

The difference between the total of your bill less the total of the non-refundable fees will be apply to your credit card.


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If for whatever reasons you have a question about this, don’t hesitate to contact us:

· By email at info@maisonradical.ca

· By phone (Between 9 :00H Am & 4 :00 PM Montreal time) at 1-819-565-9958

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